Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods or has, if you have ordered several goods as part of a single order and which are delivered separately.

To exercise your right of withdrawal, you must inform us (Matema KG, Neuheimstattweg 34, 36100 Petersberg, phone: 0176/23172204, e-mail: kontakt@matemadesign.de) by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You can use the enclosed sample revocation form for this purpose, but it is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you withdraw from this contract, we will reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to Matema KG, Neuheimstattweg 34, 36100 Petersberg, Germany, without delay and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send goods before the expiry of the period of fourteen days.”

We bear the costs of returning goods that can be sent by parcel post. You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods.

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Sample cancellation form

(If you want to cancel the contract, please fill out and return this form).

To

Jan Schultheis

Neuheimstattweg 34

36100 Petersberg

Email: Hallo@asante-sanaa.de

Phone: 0176/23172204

I/we (delete as applicable) hereby revoke the contract concluded by me/us (delete as applicable) for the purchase of the following goods (name of goods)/ or the provision of the following service (name of services)

– Ordered on (date)/ received on (date)/)

– Name of the consumer(s)

– Address of the consumer(s)

Date

Signature of the consumer(s) (only in case of notification on paper)

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